SHIPPING & RETURN

1. DELIVERY

Which are the available delivery areas?

The website « www.miska-paris.com » allows deliveries worldwide. 

What are the delivery methods?

Shipping fee for International shipping depends on the orders and the final delivery address. There will be different choices available.

Once your order is shipped, you will receive an email confirmation along with your tracking number with a link to follow your delivery online.

What are the delivery times?

Any order placed before 12h00 (Paris Time zone) on www.miska-paris.com website will be prepared and shipped the same day, and any order placed after 12h00, will be prepared and shipped the next day, provided payment was received. 

After processing the order, products will be shipped using the shipping method selected by the customer and will be delivered in accordance with the delivery time specified on the website at the time the order was completed.

Orders placed on Friday, during weekend or holidays, will be shipped the following business day. Estimated delivery time is indicated for informational purposes only and will apply from the date the order is shipped.

 

2. PRODUCTS

What are the product specifications?

The essential characteristics of the items are presented in each product page. Please note that images, photos and colors of the products may vary from the actual colors under the influence of the internet browser on your display. 

How to select my size?

You can access the size guide of each product by clicking on “Size guide”.

What is the availability of a product?

When you wish to order a product that is unavailable, we encourage you to return to our online store to check its availability or contact our customer service at: order@miska-paris.com

What should I do if my product is defective?

Please contact our customer service at: order@miska-paris.com and indicate precisely the identified defect(s) (preferably with photos) and your order number. Upon receipt of your email, our quality department will conduct a first assessment and then guide you with further steps.

 3. RETURNS, EXCHANGES & REFUNDS

First of all, in case of any problem, please contact our customer service at: order@miska-paris.com

What is our return policy?

You have a period of fourteen (14) calendar days (calendar days include Saturdays, Sundays and holidays) after the receipt date of your order to return the item(s) for an exchange, a partial or a full refund of your order.

All items purchased on sale are final sale and cannot be returned or exchanged. No refund will be issued.

To notify us of your return, you can do so via your customer account by clicking on this link: bit.ly/4iqmGVJ

Simply log in with the email you used to place your order and follow the procedure or send us an email at order@miska-paris.com

What is our exchange policy?

We cannot logistically ensure exchanges. To exchange a product, you will have to return the unwanted products to obtain a refund. At the same time, given the small stocks and the extended return period, we invite you to order the new items you want in exchange directly on the website.

Let us know your exchange request at order@miska-paris.com and we will proceed (up to once per order) to refund the delivery costs of the new order directly to your payment method, once your order has been placed.

You have a period of fourteen (14) calendar days (calendar days include Saturdays, Sundays and holidays) after the receipt date of your order to return one or more products of your order.

If we receive an item that is sold on sale, no refund will be issued.

How to return an order?

Items must be returned in their original condition, labeled and complete (along with all accessories). Products that are returned, including incomplete, damaged, worn, soiled or washed will not be accepted. Products must also have the protective tape on the bottom of swimwear. For hygienic reasons, please note that swimwear should be tried on over your own underwear, without removing the protective tape.

A return which would not meet these requirements will not be refunded.

What is the refund delay?

The returned item(s) will be refunded on the bank account used to pay for the order within a maximum of fourteen (14) days from its receipt by MISKA Paris. An email will be sent to confirm the reception of your parcel and its partial or full refund.

Important: It is your responsibility to keep all proof of return. Therefore, we recommend using a traceable and secure way back.

Are the return costs of my order free?

You are responsible for return shipping costs. In the event MISKA Paris made a mistake when processing your order, MISKA Paris will be responsible for shipping costs, and will send you the return process.

What to do when a product has been damaged during transportation?

Please contact our customer service at: order@miska-paris.com and indicate precisely the identified defect(s) (preferably with photos). Upon receipt of your email, our customer service will conduct a first assessment and then guide you with further steps.