Which are the available delivery areas?
The website « www.miska-paris.com » allows deliveries worldwide.
What are the delivery methods?
Shipping fee for International shipping depends on the orders and the final delivery address. There will be different choices available.
Once your order is shipped, you will receive an email confirmation along with your tracking number with a link to follow your delivery online.
What are the delivery times?
Any order placed before 12h00 (Paris Time zone) on www.miska-paris.com website will be prepared and shipped the same day, and any order placed after 12h00, will be prepared and shipped the next day, provided payment was received.
After processing the order, products will be shipped using the shipping method selected by the customer and will be delivered in accordance with the delivery time specified on the website at the time the order was completed.
Orders placed on Friday, during weekend or holidays, will be shipped the following business day. Estimated delivery time is indicated for informational purposes only and will apply from the date the order is shipped.
What are the product specifications?
The essential characteristics of the items are presented in each product page. Please note that images, photos and colors of the products may vary from the actual colors under the influence of the internet browser on your display.
How to select my size?
You can access the size guide of each product by clicking on “Size guide”.
What is the availability of a product?
When you wish to order a product that is unavailable, we encourage you to return to our online store to check its availability or contact our customer service at: firstname.lastname@example.org
What should I do if my product is defective?
Please contact our customer service at: email@example.com and indicate precisely the identified defect(s) (preferably with photos) and your order number. Upon receipt of your email, our quality department will conduct a first assessment and then guide you with further steps.
3. RETURNS, EXCHANGES & REFUNDS
First of all, in case of any problem, please contact our customer service at: firstname.lastname@example.org
What is our return policy?
You have a period of fourteen (14) calendar days (calendar days include Saturdays, Sundays and holidays) after the receipt date of your order to return the item(s) for an exchange, a partial or a full refund of your order.
All items purchased on sale, private sales, promotion and on the page « sales items » are final sale and cannot be returned or exchanged. No refund will be issued.
What is our exchange policy?
You have a period of fourteen (14) calendar days (calendar days include Saturdays, Sundays and holidays) after the receipt date of your order to exchange one or more products of your order (in the limit of available stocks).
The total amount of the new products should be inferior or equal to the total amount of the returned products.
The exchange order will be shipped within seven (7) business days following the reinstatement of the returned items in stock (subject to availability). Once your exchange order is shipped, you will receive a shipping confirmation by email with the tracking number of the parcel.
How to return my order?
Items must be returned in their original condition, labeled and complete (along with all accessories). Products that are returned, including incomplete, damaged, worn, soiled or washed will not be accepted. Products must also have the protective tape on the bottom of swimwear. For hygienic reasons, please note that swimwear should be tried on over your own underwear, without removing the protective tape.
A return which would not meet these requirements will not be refunded.
What is the refund delay?
The returned item(s) will be refunded on the bank account used to pay for the order within a maximum of fourteen (14) days from its receipt by MISKA Paris.
An email will be sent to confirm the reception of your parcel and its partial or full refund.
Important: It is your responsibility to keep all proof of return. Therefore, we recommend using a traceable and secure way back.
Are the return costs of my order free?
You are responsible for return and exchange shipping costs. In the event MISKA Paris made a mistake when processing your order, MISKA Paris will be responsible for shipping costs, and will send you the return process.
What to do when a product has been damaged during transportation?
Please contact our customer service at: email@example.com and indicate precisely the identified defect(s) (preferably with photos). Upon receipt of your email, our customer service will conduct a first assessment and then guide you with further steps.